Refund policy
Prepare Your Return
Before shipping your return, please ensure that:
- The item is securely packed in its original packaging.
- The item is free from stains, makeup, deodorant marks, or signs of wear.
- All original accessories and documentation are included.
Ship Your Return
Please send your package to the return address provided by our Customer Support team.
We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking number until your return has been processed.
Refund Process
- Most returns are inspected within 5–7 business days after arrival.
- Approved refunds are typically processed within 14–21 business days.
- Refunds include the item price and any applicable sales tax.
- Original shipping fees are generally non-refundable, except under special circumstances.
- Refunds for purchases made with the original receipt will be issued to the original payment method.
- Processing times may vary depending on your bank or payment provider.
- Returns made with a gift receipt will receive Merchandise Credit for the purchase amount.
- A $10 return processing fee will be deducted from the refund amount.
Return Shipping Costs
If the return is due to personal preference, ordering the wrong item, wrong size, or any customer-related reason, the customer is responsible for the return shipping costs.
If the return is due to an error on our part, including receiving:
- A damaged product
- A defective item
- An incorrect item
DANSBODY will cover the return shipping costs.
Before returning a damaged or incorrect item, please email clear photos of the issue to:
For customer-initiated returns, the return shipping cost will depend on the shipping carrier selected by the customer.
Shipping Information
United States
Free Shipping on Orders Over $89.99
Delivery Partners:
- USPS
- UPS
- FedEx
Special Circumstances
- Damaged, defective, or incorrect items must be reported within 7 days after delivery.
- DANSBODY is not responsible for return packages that are lost or stolen during transit.
Exchanges
At this time, we do not offer direct product exchanges.
If you would like a different size or color, simply return your eligible item and place a new order.
Non-Returnable Items
The following items cannot be returned:
- Items that have been worn, washed, altered, or damaged after delivery.
- Items returned without their original packaging or tags.
- Items returned after the 30-day return period.
Reserved Rights
DANSBODY reserves the right to:
- Limit or refuse returns from customers with excessive return activity or suspected "wardrobing."
- Refuse returns of worn, altered, washed, damaged, incomplete, or improperly packaged merchandise.
- Refuse service where fraudulent or suspicious activity is suspected.
- Discard any non-DANSBODY merchandise sent to our distribution center.
Questions?
If you have any questions regarding our Return & Refund Policy, please contact our Customer Support team.
E-mail:
support@dansbody.com
By purchasing products from DANSBODY, you acknowledge and agree to the terms of this Return & Refund Policy.
DANSBODY reserves the right to update or modify this policy at any time without prior notice. Any changes become effective immediately upon publication on our website.